WalkMe Alternatives – 9 Reasons Why Whatfix Is The Best Alternative to WalkMe

1 Comment. Whatfix v/s WalkMe
WalkMe Alternatives - 9 Reasons Why Whatfix Is The Best Alternative to Walkme

Is your product adoption going downhill? Thinking of getting an Enterprise class guidance and engagement platform for your web app? Still confused whether to go for WalkMe or its top alternative, Whatfix?

Well, we want to make that decision as easy as possible for you. So, we’ve mashed up all the important information that’ll help you decide on the WalkMe alternatives that are best for you.

Here you’ll find a lot of specific information that will help you compare and contrast while looking at the WalkMe alternatives, primarily Whatfix. We’ve included all the vital elements like features, customer experiences, pricing and even thoughts from the current Whatfix customers, to help you choose wisely.

But first, let’s dive in and see why Whatfix is the best WalkMe alternative.

1. Whatfix is much simpler to use

Often, it is a misconception that simplifying the product adoption process is helluva complex. The nightmare is the creation and updating the onboarding, training and support materials. 

With Whatfix, you won’t have to have that worry!

Whatfix interactive walkthrough is a one-stop solution for all these product adoption woes.

All you have to do is install the Whatfix browser extension and you are good to go. The browser extension will work seamlessly on any web page. You just have to click on it, launch the Whatfix Guide Editor and start creating your guides.

Creation of an average 10-step Whatfix guide would take roughly 3-5 minutes. 

Here’s how you create guides with Whatfix:

Whatfix guide creation - WalkMe alternatives

Whatfix guide creation

Done creating? Missed out on something? Well, simply click on the “Edit” button on your guide to launch the Whatfix Guide Editor.

And if browser compatibility is a concern for you, then here’s a detail of Whatfix that you’ll love.WalkMe’s Editor works only on Firefox. But Whatfix Guide Editor works seamlessly on Google Chrome, Firefox and Internet Explorer. 

WalkMe Alternatives - Testimonial by Kate Houser, Wedding Wire

2. Our Smart Interactive Layer is One Of A Kind

Did you think Whatfix is just an interactive walkthrough solution? Well, there is a lot more than what meets your eye!

Whatfix’s guidance and engagement platform is smartly designed to scale with your requirements. Our Smart Interactive Layer allows you to reuse Whatfix guides in multiple embeddable formats. And the best part, all the different formats are readily available to you, once you create the guide.

Our Smart Interactive Layer is divided into two parts mainly:

  1. Internal Layer – which includes the features that can be directly accessed within a web application
  2. External Layer – which includes the multiple formats that can be generated from the created Whatfix guide

Here’s a breakdown of both the layers.

Internal Layer

The internal layer of our Smart Interactive Layer is divided into five major parts:

1. Real-time interactive walkthroughs

 

Whatfix real-time interactive guidance - walkme alternatives

Whatfix interactive walkthrough on Salesforce

This here is our show stopper. Whatfix interactive walkthroughs are overlaid balloon tips that virtually handholds users through tasks in web platforms.

2. Self-help widget

Whatfix on Oracle - WalkMe Alternatives

Whatfix Self help widget on Oracle Sales cloud

No matter where you are on the web platform, you can ensure Whatfix’s help to be there. Our embeddable self-help widget will provide your users with all your Whatfix guides quickly and easily.

3. Task List widget

Whatfix guide on Salesforce - WalkMe Alternatives

Whatfix Tasklist on Salesforce Classic

Conduct virtual induction programs on your web platforms with our Task List. It will show the user all the required tasks to get started and will also track their progress simultaneously.

4. Smart Tips

Whatfix Smart tip - WalkMe alternatives

Whatfix Smart Tip

Ever got lost while filling a long, detailed form? Well, who hasn’t! Whatfix Smart tips are a level up to the traditional tooltips, which provide sinstant contextual help on any element, on hover over.

5. Guided Pop-up

Whatfix guided popup - WalkMe alternatives

Whatfix guided popup

Whatfix’s Guided pop-ups are generally used to provide product tours to users. It has a Call-to-action button that will allow you to run a Whatfix guide on click.

External Layer:

Whatfix Smart Interactive Layer - WalkMe alternatives

1. Slideshow: Do you want to convey the idea of a guide quickly? Then, Whatfix’s Slideshow would definitely come in handy. Each of the slides has interactive instructions and the Slideshow can be easily embedded into any website or web app.

2. Annotated Video – Whatfix guide is automagically converted into an annotated video with mouse hover-over. You can download the video for offline training or push it online to your authorized YouTube/Wistia/Vimeo channel. Both these options are widely used by our customers.

3. PDFs: This is a feature that you can extensively use to create your documentation and training material. Just create the guide and export it as a PDF for quick reference.

4. Article: Do you have sequential screenshots in your help section? Embedding Whatfix Article format (annotated screenshots) is the simplest way to ensure that your users get the help they require.

5. URL – Whatfix works across all the major user touchpoints like chats, emails, and social media channels. Generate the guide into a link, and share it across quickly and easily. On click, the link will direct you to a live interactive walkthrough.

6. Self-hosted model – Do you want to host Whatfix guides on your own server? With our self-hosted export version, you can easily export all your guides from Whatfix cloud to your own servers.

WalkMe Alternative - Testimonial by Travis G, Impulsify

Our smart interactive layer makes us stand out as an amazing WalkMe alternative. Do you think these features are useful? Then, you can read more about them here.

3. We are World’s First SCORM Compliant In-app Guidance for LMS

Whatfix guides on SCORM Complaint Moodle LMS - WalkMe alternatives

Whatfix guides on SCORM Complaint Moodle LMS

This is something that we take a lot of pride in. With our SCORM compliance, we are able to serve all the LMS users extensively. Whatfix’s guides can be easily converted into a SCORM package, which can then be uploaded to LMS as interactive courses.

As an additive feature, you will also have a default checklist to monitor your progress through the course.

Whatfix’s integration with LMS is also pretty quick and easy.

(Scroll down to read about our integrations in detail.)
WalkMe Alternatives - Testimonial, Learning Solutions Magazine

To read more about Whatfix’s SCORM compliance as a WalkMe alternative, click here.

4. Whatfix can be easily integrated into web platforms

  • No code integration

Not too tech savvy? Having trouble with coding? Whatfix integrations are all one-line codes for this matter. So, it doesn’t matter whether coding is your cup of tea or not, you can easily integrate Whatfix’s interactive elements onto your web platform with our one-line extensionless code.

  • Syncing to Desk platform’s

All Whatfix guides have the option to directly sync to popular desk platforms like: 

Zendesk     Desk.comFreshdesk

With this integration, you can keep your knowledge base (or helpdesk) updated by merely modifying the Whatfix guide.

So, each time you update a created Whatfix guide, just click on the Sync to Desk button, and it’ll get synchronized to your knowledge base right away.

Another feature that holds Whatfix as a strong WalkMe alternative is that our solution aims at getting you the help from your helpdesk in real-time. The Whatfix guides integrated, has a “See-Live” option that will redirect you directly onto the web platform and guide you through the task at hand, in real-time.

  • Integration with LMS

With the additive advantage of SCORM compliance, Whatfix guides can easily be synchronized with SCORM compliant LMS. This means you can use Whatfix on LMS for making the eLearning interactive, creating documentation and courses easily and also to make your LMS self-serving.

  • Integration with Analytics

By default, you can avail Whatfix provides you with smart analytics. Our pre-customized reports will help you stay on the top of all your guide’s performance. The performance-based data will help you maintain the robustness of Whatfix on your platform.

Also, our analytics integration is completely customizable and any of the reports can be generated based on the required dimensions.

We also have APIs for third party analytics customization and integration.

  • Integration with Video Platforms

Do you have a presence in popular video channels like YouTube, Vimeo, and Wistia? Our guides can be authorized to integrate with your company’s video channels as well. This will help you built a repository of tutorials, all in one place for your users.

WalkMe Alternative - Testimonial by Paresh Naik, BMC

5. Whatfix Community has the largest collection of walkthroughs in the world

Yes, you read that right. Our community version has the largest collection of guided walkthroughs, created on websites and web applications across different verticals. Our user base spans across the globe and our free community platform allows them to get the first-hand experience in using interactive guides, for free.

The aim of our community version is to declutter the web, i.e. to help simplify complex tasks and web apps for the community members. It is also a great place start-upstups and individuals to get started with Whatfix.

If you are an SMB or an Enterprise looking for an end-to-end soultion, then Whatfix’s competitively priced Enterprise model is also available.

WalkMe Alternatives - Testimonial by Mohd. Amir, Trainman

6. We believe in Proactive Customer Support & Service

We understand that our customers are our ambassadors. We want to ensure that you are happy and satisfied with Whatfix at all times.

Our Customer Success team is available round the clock and has a guaranteed 24 hours response time to all tickets. But yeah, it’s highly likely that they will resolve all the cases in a much shorter timeframe. 🙂

In case you need assistance in creating Whatfix guides, then you could also go for our professional services package. Where we will create the guides on the needed platform on your behalf.

WalkMe Alternatives - Testimonial, Bryce Kalvin, takealot.com

Want to read what our customers have to say about Whatfix. Check out our reviews here, here and here.

7.  We love to make things simpler for you

  • Pre-signup Co-creation sessions

Even before you are onboarded, to let you know the flavor of Whatfix on your platform, we have a co-creation session. In the co-creation session, our team will handhold you and show you how easily Whatfix can work on your own web platform. Seeing is believing, so it’s better if you see and then decide.

  • Free Training and Q&A session

We believe in learning by doing. So we make sure that all our newly onboarded customers have a first-hand experience of our technology for better understanding. Our Customer Success team ensures this with a free tailor-made training session during onboarding, that will help you use Whatfix to solve your pain-point effectively. If you have any questions, then this would be the perfect time to clear them all.

Our sessions include Storyboarding, Creation, and Deployment.

  • Free Technical Implementation session

For quicker deployment, right after your onboarding training session, we will be providing you with a technical implementation session. This session will cover all the touch points on how to implement Whatfix on your platform efficiently.
WalkMe Alternatives - Testimonial by Abbie Albright, Maxwell Health

8. Whatfix Pricing is tailor-made and performance based

Each and every pricing quote of Whatfix is tailor-made. We believe that with our performance-based pricing model, we can provide you the maximum benefit for your investment.

Our performance-based pricing model is completely customizable. And it is also available as a self-hosted export version with the white label. So, depending on your requirement, you can ask for the required features, customizable attributes and a quote that’s affordable and feasible.

To get a first-hand experience of Whatfix, sign up at our website.

9. Why You Should Try Whatfix

We believe that we are all that we’ve mentioned above and much more. Why because each one of us at Whatfix is committed to providing an exceptional user experience.

Being proactive and supportive always makes all the difference.

So, no matter what or when, if ever you have an issue or you need personal support with any aspects of our technology, we’ll be there to help you out.

Have any queries or feedback regarding Whatfix? Do let us know in the comments.


Still looking for options? Here are some Open source WalkMe alternatives that you could try.

Open Source Whatfix & WalkMe Alternatives

We totally understand if you prefer to build your interactive guidance solution with an open source alternative. We know it’s a great idea, but admittedly it will take a lot of effort and time.

Most of the open source solutions available are JavaScript libraries. So to utilize it to the fullest, you’ll also need a brilliant tech team at hand.

To get you started, here are some of the top Open Source Whatfix and WalkMe alternatives.

1 – Joyride

The Joyride kit will help you create a flexible interactive tour with its combination of JavaScript & CSS. The kit also includes a demo HTML page that will show you how to create your first tour.

2 – Hopscotch

Hopscotch is a framework that accepts a tour JSON object as input and provides an API to developers to control the tour creation process. Its tour works on event callbacks and also allows developers to create multi-page tours using HTML5 session storage.

3 – Crumble

Crumble allows you to build feature tours using its interactive bubbles. The tour itself is defined as a standard ordered list in your HTML.

So which WalkMe alternative are you going to go for? Do let us know.

Gokul Suresh

Gokul leads the Content, Inbound and Social Media efforts at Whatfix.

A Techie by education and a Marketer by choice, he loves consuming new ideas and experimenting with new tools. He's an expert in B2B content, who nowadays eats CRMs for breakfast, ITSMs for lunch and leftovers from Product Hunt for dinner!
If you like/dislike his articles, then feel free to tweet out to him. He enjoys constructive criticism.


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