Thinking of getting an Enterprise class guidance and engagement platform for your web application? Still confused whether to go for WalkMe or its top alternative, Whatfix?
Well, we want to make that decision as easy as possible for you. So, in this article, we’ve mashed up all the important information that’ll help you decide on the WalkMe alternatives that are best for you.
Here you’ll find a lot of specific information which will help you compare the alternatives to WalkMe, especially Whatfix. We’ve included all the vital elements like features, customer experiences, pricing and even thoughts from the current Whatfix customers, to help you choose wisely.
Is creating and updating training & support materials a nightmare for you? Do you think it’s time-consuming and complex?
With Whatfix, you won’t have to have that worry!
Creating interactive guides and walkthroughs with Whatfix is very simple. All you have to do is install the Whatfix browser extension and you are good to go. The browser extension will work seamlessly on any web page. You just have to click on it, launch the Whatfix Guide Editor and start creating your guides.
Creation of an average 10-step Whatfix guide would take roughly 3-5 minutes.
Here’s how you create guides with Whatfix:
Done creating? Missed out on something? Well, simply click on the “Edit” button on your guide to launch the Whatfix Guide Editor.
And if browser compatibility is a concern for you, then here’s a detail of Whatfix that you’ll love.
WalkMe’s Editor works only on Firefox. But Whatfix Guide Editor works seamlessly on Google Chrome, Firefox and Internet Explorer.
Did you think Whatfix is just an interactive guide creator? We beg to differ.
Whatfix’s guidance and engagement platform is smartly designed to scale with your requirements. Our Smart Interactive Layer allows you to reuse Whatfix guides in multiple embeddable formats. And the best part, all the different formats are readily available to you, once you create the guide.
Our Smart Interactive Layer is divided into two parts mainly:
Here’s a breakdown of both the layers.
The internal layer of our Smart Interactive Layer is divided into 3 parts:
1. Real-time interactive walkthroughs
This here is our show stopper. Whatfix interactive walkthroughs are overlaid balloon tips that virtually handholds users through tasks in web platforms.
2. Self-help widget
No matter where you are on the web platform, you can ensure Whatfix’s help to be there. Our embeddable self-help widget will provide your users with all your Whatfix guides quickly and easily.
3. Task List widget
Conduct virtual induction programs on your web platforms with our Task List. It will show the user all the required tasks to get started and will also track their progress simultaneously.
1. Slideshow: Do you want to convey the idea of a guide quickly? Then, Whatfix’s Slideshow would definitely come in handy. Each of the slides has interactive instructions and the Slideshow can be easily embedded into any website or web app.
2. Annotated Video – Whatfix guide is automagically converted into an annotated video with mouse hover-over. You can download the video for offline training or push it online to your authorized YouTube/Wistia/Vimeo channel. Both these options are widely used by our customers.
3. PDFs: This is a feature that you can extensively use to create your documentation and training material. Just create the guide and export it as a PDF for quick reference.
4. Article: Do you have sequential screenshots in your help section? Embedding Whatfix Article format (annotated screenshots) is the simplest way to ensure that your users get the help they require.
5. URL – Whatfix works across all the major user touchpoints like chats, emails, and social media channels. Generate the guide into a link, and share it across quickly and easily. On click, the link will direct you to a live interactive walkthrough.
6. Self-hosted model – Do you want to host Whatfix guides on your own server? With our self-hosted export version, you can easily export all your guides from Whatfix cloud to your own servers.
Our smart interactive layer makes us stand out as an amazing WalkMe alternative. Do you think these features are useful? Then, you can read more about them here.
This is something that we take a lot of pride in. With our SCORM compliance, we are able to serve all the LMS users extensively. Whatfix’s guides can be easily converted into a SCORM package, which can then be uploaded to LMS as interactive courses.
As an additive feature, you will also have a default checklist to monitor your progress through the course.
Whatfix’s integration with LMS is also pretty quick and easy.
(Scroll down to read about our integrations in detail.)
To read more about Whatfix’s SCORM compliance as a WalkMe alternative, click here.
Not too tech savvy? Having trouble with coding? Whatfix integrations are all one-line codes for this matter. So, it doesn’t matter whether coding is your cup of tea or not, you can easily integrate Whatfix’s interactive elements onto your web platform with our one-line extensionless code.
All Whatfix guides have the option to directly sync to popular desk platforms like:
With this integration, you can keep your knowledge base (or helpdesk) updated by merely modifying the Whatfix guide.
So, each time you update a created Whatfix guide, just click on the Sync to Desk button, and it’ll get synchronized to your knowledge base right away.
Another competitor feature of Whatfix against WalkMe is that our solution aims at getting you the help from your helpdesk in real-time. The Whatfix guides integrated, has a “See-Live” option that will redirect you directly onto the web platform and guide you through the task at hand, in real-time.
With the additive advantage of SCORM compliance, Whatfix guides can easily be synchronized with SCORM compliant LMS. This means you can use Whatfix on LMS for making the eLearning interactive, creating documentation and courses easily and also to make your LMS self-serving.
By default, you can avail Whatfix integration with Google Analytics in our Enterprise model. Our pre-customized GA reports will help you stay on the top of all your guide’s performance. The performance-based data will help you maintain the robustness of Whatfix on your platform.
Also, our integration with GA is completely customizable and any of the reports can be generated based on the required dimensions.
We also have APIs for third party analytics customization and integration.
Do you have a presence in popular video channels like YouTube, Vimeo, and Wistia? Our guides can be authorized to integrate with your company’s video channels as well. This will help you built a repository of tutorials, all in one place for your users.
Yes, you read that right. Our community version, has the largest collection of guides & walkthroughs, created on websites and web applications across different verticals. Our user base spans across the globe and our free community platform allow them to get the first-hand experience in using interactive guides, for free.
The aim of our community version is to declutter the web, i.e. to help simplify complex tasks and websites for the community members. It is also a great place for startups and individuals to get started with Whatfix.
For extensive use, Whatfix’s competitively priced Enterprise model is also available.
We understand that our customers are our ambassadors. We want to ensure that you are happy and satisfied with Whatfix at all times.
Our Customer Success team is available round the clock and has a guaranteed 24 hours response time to all tickets. But yeah, it’s highly likely that they will resolve all the cases in a much shorter timeframe. 🙂
Do you have a use case where you would like to try Whatfix? Just shoot out a mail to email@example.com and our team will reach out to you and help you decide the best fit for your needs.
In case you need assistance in creating Whatfix guides, then you could also go for our professional services package. Where we will create the guides on the needed platform on your behalf.
Want to read what our customers have to say about Whatfix. Check out our reviews on GetApp, here.
Even before you are onboarded, to let you know the flavor of Whatfix on your platform, we have a co-creation session. In the co-creation session, our team will handhold you and show you how easily Whatfix can work on your own web platform. Seeing is believing, so it’s better if you see and then decide.
We believe in learning by doing. So we make sure that all our newly onboarded customers have a first-hand experience of our technology for better understanding. Our Customer Success team ensures this with a free tailor-made training session during onboarding, that will help you use Whatfix to solve your pain-point effectively. If you have any questions, then this would be the perfect time to clear them all.
Our sessions include Storyboarding, Creation, and Deployment.
For quicker deployment, right after your onboarding training session, we will be providing you with a technical implementation session. This session will cover all the touch points on how to implement Whatfix on your platform efficiently.
Each and every pricing quote of Whatfix is tailor-made. We believe that with our performance-based pricing model, we can provide you the maximum benefit for your investment.
Our performance-based pricing model is completely customizable. And it is also available as a self-hosted export version with the white label. So, depending on your requirement, you can ask for the required features, customizable attributes and a quote that’s affordable and feasible.
To get a first-hand experience of Whatfix, sign up at our website.
We believe that we are all that we’ve mentioned above and much more. Why because each one of us at Whatfix is committed to providing an exceptional user experience.
Being proactive and supportive always makes all the difference.
So, no matter what or when, if ever you have an issue or you need personal support with any aspects of our technology, we’ll be there to help you out.
This is why we have proudly showcased our tagline on our website as, “Deliver Experience Your User Deserves!”
Have any queries or feedback regarding Whatfix? Do let us know in the comments.
Still looking for options? Here are some Open source WalkMe alternatives that you could try.
We totally understand if you prefer to build your interactive guidance solution with an open source alternative. We know it’s a great idea, but admittedly it will take a lot of effort and time.
To get you started, here are some of the top Open Source alternatives to WalkMe and Whatfix.
1 – Joyride
2 – Hopscotch
Hopscotch is a framework that accepts a tour JSON object as input and provides an API to developers to control the tour creation process. Its tour works on event callbacks and also allows developers to create multi-page tours using HTML5 session storage.
3 – Crumble
Crumble allows you to build feature tours using its interactive bubbles. The tour itself is defined as a standard ordered list in your HTML.