Are you looking for an Enterprise class guidance and engagement platform for your web application? Still confused whether to go for WalkMe or its top competitor, Whatfix?
Well, through this article we intend to help you make that decision quickly and easily. Here we’ve mashed up all the important points that you need to know while deciding on WalkMe competitors.
This information will help you compare the WalkMe alternatives, especially Whatfix. We’ve included all the vital elements like features, pricing, customer experiences, and also the thoughts from the current Whatfix customers, to help you choose smartly.
But first, let’s dive in and check out why Whatfix is the best among WalkMe competitors.
Do you feel nightmarish about consistently creating and updating training & support materials? Do you think it consumes a lot of time and requires a lot of effort?
With Whatfix, you won’t have to have that worry!
Creating real-time interactive guides and walkthroughs with Whatfix is quick and easy. You just have to install the Whatfix browser extension and you are ready to begin. The browser extension works seamlessly on any web page. Onclick the browser extension launches the Whatfix Guide Editor, with which you can start creating your guides.
Creation of an average 10-step Whatfix guide would take roughly 3-5 minutes.
Here’s how you create guides with Whatfix:
Did you miss out on any step while creating the guide? To modify the created guide, simply click on the “Edit” button. It will re-launch the Whatfix Guide Editor.
And for browser compatibility, here’s a detail of Whatfix that you’ll love.
WalkMe’s Editor works only on Firefox. But Whatfix Guide Editor works seamlessly across all major browsers like Google Chrome, Firefox and Internet Explorer.
Did you think Whatfix is just an interactive guide creator? Well, we have a lot more to offer.
Whatfix is not just an interactive guide creator. Our smart interactive layer is a feature that makes us stand out completely from the likes of WalkMe.
Our guidance and engagement platform is smartly designed to scale with your requirements. The Smart Interactive Layer is basically a combination of multiple interactive formats that are automatically generated once guides are created.
The Smart Interactive Layer is divided into two parts:
Let’s break it down to understand it better.
The internal layer of our Smart Interactive Layer is divided into 3 parts:
1. Real-time interactive walkthroughs
The Real-time interactive walkthroughs is our show stopper. These walkthroughs are overlaid balloon tips that virtually handholds users through multiple tasks, seamlessly in web platforms.
2. Self-help widget
Our self-help widget is an embeddable quick access tool that will ensure Whatfix’s guidance wherever you are on the web platform. This widget will provide your users with all the Whatfix guides quickly and easily, making it a great tool for self-serving support as well quick help.
3. Task List widget
With the Task List, you can guide your users through all the required tasks to get started with your platform. This widget also works as a tool for employee induction, which along with guidance also allows you to track the work progress.
1. Annotated Video – Whatfix guide is automatically converted into an annotated video with mouse hover-over across the user touch points. The generated video can be downloaded for offline training or also it could be pushed online to your authorized YouTube/Wistia/Vimeo channel. Both these options are used by our customers, widely.
2. Slideshow: This here’s the best way to showcase your guide within a web article, knowledge base or any static web page. Each of the slides has interactive instructions that will help your user understand what needs to be done on the web platform.
3. PDFs: Do you give out training materials in-house as PDFs? With this feature, you can directly convert your Whatfix guide to the PDF format.
4. URL – Whatfix’s URL is a quick access link for the interactive walkthroughs which works across all the major user touchpoints like chats, emails, and social media channels.
5. Article: If you have sequential screenshots in your help section, then embedding Whatfix Article format (annotated screenshots) is the simplest way to ensure that your users get the help they require.
6. On-premises model – Whatfix on-premises model allows you to host Whatfix guides on your own server. With this option, you can easily export all your guides from Whatfix cloud to host it completely in your in-house servers. You can do it manually or via our custom made export API.
Our smart interactive layer makes us stand out as the best of WalkMe competitors. To read more about these features in detail, click here.
Whatfix is the world’s first SCORM compliant in-app guidance for LMS.
With our SCORM compliance, we serve all the LMS users extensively. Whatfix guides can be easily converted into a SCORM package, which can be uploaded to LMS as interactive courses.
As an additive feature, you also have a default checklist to monitor your progress through each course.
Whatfix’s integration with LMS is also pretty quick and easy. With Whatfix on your LMS, you assuredly make eLearning interactive, create documentation and courses easily and also make your LMS self-serving.
To read more about Whatfix’s SCORM compliance as a WalkMe competitor, click here.
Whatfix integrations are all one-line codes. So, it doesn’t matter whether coding is your cup of tea or not, you can easily integrate Whatfix’s interactive guides onto your web platform with our one-line extensionless code.
All Whatfix guides have the option to directly sync to popular desk platforms. The desk platforms we support are:
With this integration, you can keep your helpdesks (or knowledge base) updated by merely modifying the Whatfix guide.
Each time you update a created Whatfix guide, click on the Sync to Desk button, and it’ll get synchronized to your helpdesk right away.
Another competitor feature of Whatfix against WalkMe is that we aim at getting you the help from your helpdesk in real-time. The Whatfix guides integrated, has a “See-Live” option that redirects you directly onto the web platform and guides you through the task at hand.
By default, Whatfix has an integration with Google Analytics in our Enterprise model.
Our pre-customized GA reports will help you stay on the top of all your guide’s performance. The performance-based data helps in maintaining the robustness of Whatfix on your platform.
Our integration with GA is completely customizable and any of the reports can be generated based on the required dimensions.
If needed, we also have APIs for third party analytics customization and integration.
Our guides can be authorized to integrate with your company’s video channels directly, be it YouTube, Vimeo or Wistia. This will help you built a repository of tutorials, all in one place for your users.
This here is something that we take a lot of pride in. Our community has the largest collection of guides & walkthroughs, created on websites and web applications across different verticals. Our user base spans across the world and our free community platform allow them to get the first-hand experience in using interactive guides, for free.
The aim of our community is to declutter the web. That is, to help simplify complex tasks and websites for the community members. It is also a great place for startups and individual like bloggers, marketers, to get started with Whatfix.
For extensive use, you could check out Whatfix’s competitively priced Enterprise model.
We believe that our customers are our ambassadors. We ensure that each of our customers is happy and satisfied with Whatfix at all times.
Our Customer Success team is available round the clock and has a guaranteed 24 hours response time to all queries. But yeah, we are sure that they are more likely to resolve all the cases in a much shorter timeframe. 🙂
Do you have a use case where you would like to try Whatfix? Shoot out a mail to firstname.lastname@example.org and our team will reach out to you, help you decide the best fit for your needs and get you onboard.
In case you need assistance in creating Whatfix guides, then you could also give our professional services package a spin. This package allows you to claim our services to create guides on the needed platform on your behalf.
Want hear what our customers have to say about Whatfix? Here are our reviews on GetApp, here.
Before you are onboarded, to let you know the flavor of Whatfix on your platform, we have a co-creation session. In this session, our team will handhold you and show you how easily Whatfix can work on your web platform. This will give you a first-hand look of how Whatfix looks like on your platform. This is a session that we recommend to all our prospects before they decide on using Whatfix.
Learning by doing is what we believe in. We make sure that all our newly onboarded customers have a handheld experience of our technology for better understanding. Our Customer Success team ensures this with a free tailor-made training session during onboarding. This session will help you use Whatfix to solve your pain-point effectively. If you have any questions, then this would be the perfect time to clear them all.
Our sessions include Storyboarding, Creation, and Deployment.
For quicker deployment, after your onboarding training session, we will be providing you with a technical implementation session. This session covers all the touchpoints on how to implement Whatfix on your platform efficiently.
Each and every pricing quote of Whatfix is tailor-made for our customers. We believe that with our performance-based pricing model, we can provide the maximum benefit for your investment.
Our performance-based pricing model is completely personalizable. And it is also available as a self-hosted export version (on-premise model) with the white label. So, depending on your requirement, you can ask for the required features, personalizable attributes and a quote that’s affordable and feasible.
To get a first-hand experience of Whatfix, sign up at our website, right away!
Have any queries or feedback regarding Whatfix? Do let us know in the comments.
Still looking for options? Here are some Open source WalkMe competitors that you could try.
We understand if you prefer to build your interactive guidance solution with an open source alternative. We know it’s a great idea, but admittedly it will take a lot of effort and time from your end.
Here are some of the top Open Source competitors to WalkMe and Whatfix.
1 – Joyride
2 – Hopscotch
Hopscotch is a framework that accepts a tour JSON object as input and provides an API to developers to control the tour creation process. Its tour works on event callbacks and also allows developers to create multi-page tours using HTML5 session storage.
3 – Crumble
Crumble allows you to build feature tours using its interactive bubbles. The tour itself is defined as a standard ordered list in your HTML.
So which of the WalkMe competitors are you going to go for? Do let us know.
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