Thanksgiving is just around the corner, and we want to begin this blog by thanking all our customers and partners for the continued trust in the Whatfix product and the Whatfix team.
With Autumn coming to an end, we can already feel the slight chill in the air, signaling the onset of winter. But, the Whatfix Product and Engineering teams are heating things up with the November 2020 Product Release.
Whatfix is excited to announce the launch of Whatfix for Desktop and Mobile applications. Businesses that use a combination of these platforms can now deploy Whatfix’s Digital Adoption Solutions end-to-end across the enterprise.
While the popularity of web-based applications is without questions, enterprise businesses still place a significant amount of trust in desktop applications. And with remote and distributed models of work gaining more traction, access to critical applications on-demand is fuelling the growth of mobile as a platform. Hence, modern businesses employ a mixed platform environment that is best suited to address the complex needs of their teams.
Application users, however, still require training, onboarding, and learning guidance on these distributed platforms to the same degree as web-based applications.
Whatfix for Desktop and Mobile reduces the learning curve on these complex applications and workflows, empowering businesses to continue on their digital transformation journey. Whatfix enables step by step guidance, in-application help, and more, that creates a single, unified digital experience across any application on any platform.
This also reduces the amount of time it takes for employees to find support information and decreases the number of tickets by providing self-service support and change management.
Whatfix for Desktop, and Whatfix for Mobile are available now with standard features including static content (Videos, Links, PopUps), dynamic content (flows), analytics, and multiformat content, with more features scheduled to be launched in the coming days.
Whatfix for Desktop currently supports applications that have support for accessibility in Windows 10. Whatfix for Mobile is available for custom native apps on iOS and Android.
Get in touch with your Customer Success Manager to know more.
Whatfix is excited to announce the launch of the Whatfix Assist app built specifically for Microsoft Teams users.
Microsoft Teams is central to successful collaboration among millions of enterprise users. However, users may often require quick support or help in understanding or navigating a solution. This means navigating away from their shared platform and searching through endless repositories and knowledgebases to retrieve and share solutions.
The Whatfix Assist app for Microsoft Teams bridges the gap between collaboration and information search. The Whatfix Assist app implements a one-click self-help capability within the interface of the Microsoft Teams chat window. Users can search, find, and share any Whatfix content from across the enterprise without leaving the Teams application.
The Whatfix Assist app for Microsoft Teams is now available for download. Please contact your Whatfix CSM to find out about installation and the next steps.
Whatfix Content Inspector is built for content creators and administrators to troubleshoot and fix errors when creating or testing Whatfix flow.
Content Inspector is a live tracking feature that gives real-time updates on the configuration of each step of a Whatfix flow. For example, a Whatfix flow might fail due to an incorrect configuration during creation. When admins test the flow during the Preview Mode or through the See Live feature, the Whatfix Content Inspector shows a real-time run-through of the configurations associated with each step, enabling the content creator to hone in on the reason for the failure and edit it to resume normal flow operation.
The Content Inspector displays the basic and advanced details about a step of a flow such as:
Whatfix has made it simpler for content creators to diagnose and fix flow errors. Content creators can resolve flow configuration errors all by themselves, without having to raise queries or contacting Whatfix.
Whatfix Content Inspector is currently in beta. Please reach out to your CSMs to get it enabled for your account.
To ensure end-users are benefitting from the flows that you’ve created, Whatfix triggers flow feedback at the end of every flow. While this simple yet effective step has proven to be highly useful, we’ve now identified some key areas of enhancements for this release.
Additionally, even the Flow Analytics section in the Dashboard has been upgraded to provide deeper insights.
You will now have a summary view of analytics for all the flows that you have created. You can look at usage trends of flows across widgets, completion rates, the breakup of widgets from where a flow was triggered, feedback on flows, and other metrics, all in one place.
Integrating your applications with Whatfix has become simpler and quicker. You can now create ‘user attributes’ for all your inbound integrations in the UI itself, without having to write code and generate schemas using an external platform for API development. You can also use the ‘user attribute’ to set visibility rules for your widgets.
With this release, you will now get to preview the summary of all changes you have made to your content before pushing it to the live environment or exporting. A pop-up notification will list down changes made to the content, widget segments, and any global themes and configurations. You can ensure that all changes are complete and accurate before publishing your content.
Whatfix can now integrate with Einstein, Power BI, Oracle Fusion, and Salesforce Community to add to the list of Integrations that are already available.
You will now also be able to delete an Integration while it is in the Draft phase, by just clicking the ‘Delete’ button.
The Whatfix Task List won’t be fixed to the bottom left of the screen anymore. End users will now have the freedom to position the Task List on the bottom right corner or left corner of their screen to ensure there’s no hindrance to viewing the content on the screen.
You can now schedule pop-up notifications that repeat once a week and once a month. This is in addition to the once-daily option which you already had. Engage with your users without being intrusive.
We’ve noticed a very large number of articles (anywhere between 300-500) get aggregated from content repositories through Whatfix Content Aggregation. Clearly, manually tagging them becomes a challenge. Now, Whatfix will automatically create tags under the ‘Other Tags’ category in the Dashboard. Once these tags are created, they will be auto-mapped to the articles that have been aggregated. Additionally, we’ve also extended out-of-box support for Salesforce and ServiceNow applications.
For additional information, you can access the release notes here.
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