Are you looking for an enterprise-class digital adoption platform for your software applications? Have you come across WalkMe and are looking at what other WalkMe competitors have to offer?
Well, in a quickly expanding market with huge potential and multiple players, Whatfix is the biggest and one of the best WalkMe competitors among all the Product Adoption Platforms, owing to its head-to-head match in terms of functionalities, features, and the value it offers.
So, without much ado, here are 9 reasons why you should be looking at Whatfix, if you’re analyzing/evaluating WalkMe competitors. In this article, we’ve compiled some important pointers you need to know while deciding on WalkMe competitors and WalkMe alternatives in 2020. We’ve included all the vital elements like features, pricing, customer experiences, and also the thoughts from the current Whatfix customers, to help you choose smartly.
First, let’s dive in and check out why Whatfix is the biggest name among WalkMe competitors.
To help you with your evaluation, we’ve compiled 9 strong points on how Whatfix stacks against WalkMe.
With Whatfix, you won’t have to have that worry!
Creating real-time interactive walkthroughs with Whatfix is quick and easy. You just have to install the Whatfix browser extension and you are ready to begin. The browser extension works seamlessly on any web page. Clicking the browser extension launches the Whatfix Guide Editor, with which you can start creating your guided walkthroughs.
Creation of an average 10-step Whatfix guide would take roughly 3-5 minutes.
Here’s how you create walkthroughs with Whatfix:
Did you miss out on any step while creating the guide? To modify the created guide, simply click on the “Edit” button. It will re-launch the Whatfix Guide Editor. Whatfix’s editor can also be launched into a Full-edit mode which gives you complete control over editing and the maintenance of the walkthroughs efficiently.
Whatfix Guide Editor works seamlessly across both Google Chrome and Firefox.
Read more about how Maxwell Health used Whatfix’s Digital Guidance and reduced 25000+ support queries here.
Whatfix is not just an interactive walkthrough creator tool. Our smart interactive layer is a feature that makes us stand out completely from the likes of WalkMe.
Our digital guidance and engagement platform is smartly designed to scale with your requirements. The smart interactive layer is basically a combination of multiple interactive formats that are automatically generated once the walkthroughs are created.
The Smart Interactive Layer is divided into two parts:
1. Internal Layer – Includes the widgets that can be directly accessed within a web application
2. External Layer – Includes the multiple formats that can be generated automatically from Whatfix walkthroughs
Let’s break it down to understand it better.
The internal layer of our Smart Interactive Layer comprises of specialized widgets of Whatfix that helps in onboarding, training, and support end-users as and when required.
1. Real-time interactive walkthroughs
This here is our show stopper. Whatfix interactive walkthroughs are overlaid balloon tips that virtually handholds users through tasks in web platforms.
2. Smart Assist (Self-help widget)
No matter where you are on the web platform, you can ensure Whatfix’s help to be there. Our embedded self-help widget will provide your users with all your Whatfix guides quickly and easily.
The self-help widget’s smart assist technology allows you to include multiple formats of content within it like walkthroughs, videos, links, and even text. It is moreover a one-stop knowledge base available on-demand round the clock for your end-user. The self-help widget can also be further configured to integrate with your ticketing and customer support platform.
Content within the self-help can also be organized into logically structured groups for easy access.
3. In-app Onboarding and Training (Task List widget)
Conduct virtual induction programs on your web platforms with our Task List. It will show the user all the required tasks to get started in the software and will also track their progress simultaneously.
Whatfix Task-list can be configured to be a mini-LMS right within your web platform. With task completion tracking, you can deliver your Whatfix content as mini-modules or courses to your end-user.
4. Contextual Info Tip (Smart Tips)
Ever got lost while filling a long, detailed form? Well, who hasn’t! Whatfix Smart tips are a level up to the traditional tooltips, which provides instant contextual help on any element, on hover over.
5. Smart and Guided Pop-up
Whatfix’s smart and guided pop-ups are used to provide product tours and specific notification messages to users. They can be configured to include videos and a call-to-action button which can be further linked to the relevant content.
1. Annotated Video – Whatfix walkthroughs are automagically converted into an annotated video with mouse hover-over across the user touch points. The generated video can be downloaded for offline training or also it could be pushed online to your authorized YouTube/Wistia/Vimeo channel. Both these options are used by our customers, widely.
2. Slideshow: This here’s the best way to showcase your guide within a web article, knowledge base or any static web page. Each of the slides has interactive instructions that will help your user understand what needs to be done on the web platform.
3. PDFs: Do you give out training materials in-house as PDFs? With this feature, you can directly convert your Whatfix guide to the PDF format.
4. Smart URL – Whatfix’s URL is a quick access link for the interactive walkthroughs which works across all the major user touchpoints like chats, emails, and social media channels.
5. Article: If you have sequential screenshots in your help section, then embedding Whatfix Article format (annotated screenshots) is the simplest way to ensure that your users get the help they require.
6. On-premise model – Whatfix on-premises model allows you to host Whatfix guides on your own server. With this option, you can easily export all your guides from Whatfix cloud to host it completely in your in-house servers. You can do it manually or via our custom made export API.
Our smart interactive layer makes us stand out as the best of WalkMe competitors. To read more about these features in detail, click here.
Whatfix in-built analytics will help you understand and analyze your end-user behavior proactively. The analytics, accessible from the Whatfix Dashboard gives you an overall picture of how the Whatfix implementation has been useful to you, drilled down details per widget usage and insights into what more can be done with Whatfix on your web platform.
You can also export customized analytics reports that contain performance-based data to compare and further scrutinize your data.
In case you already are using an analytics platform to collect all your data, you can link it with Whatfix using the API. You also have an option to push all your analytics data to your Google Analytics.
At Whatfix, we value and prioritize information security very highly.
Whatfix maintains stringent data security norms and has received the ISO 27001:2013 certification for demonstrating adherence to internationally recognized standards. At the same time, Whatfix is also SOC 2 compliant having demonstrated the effectiveness of controls pertaining to the trust service principles of security, availability, processing integrity, confidentiality, and privacy.
Having a significant footprint in the European market, Whatfix has also taken steps to ensure compliance with the GDPR and has unveiled new policies and procedures to ensure the same.
One of the strong suits of Whatfix is that it can be integrated with multiple platforms that augment its capabilities.
a. Integration with LMS
Whatfix is the world’s first SCORM compliant in-app guidance for LMS.
With our SCORM compliance, we serve all the LMS users extensively. Whatfix walkthroughs can be easily converted into a SCORM package, which can be uploaded to LMS as interactive courses.
As an additive feature, you also have a default checklist to monitor your progress through each course, similar to a micro LMS.
Whatfix’s integration with LMS is also pretty quick and easy. With Whatfix on your LMS, you assuredly make eLearning interactive, create documentation and courses easily and also make your LMS self-serving.
To read more about Whatfix’s SCORM compliance as a WalkMe competitor, click here.
b. No code integration
Whatfix integrations are all one-line codes. So, it doesn’t matter whether coding is your cup of tea or not, you can easily integrate Whatfix’s interactive guides onto your web platform with our one-line extensionless code.
c. Syncing to your Desk platform’s
All Whatfix walkthroughs have the option to directly sync to popular desk platforms. The desk platforms we support are:
With this integration, you can keep your helpdesk tools (or knowledge base) updated by merely modifying the Whatfix walkthroughs.
Each time you update a created Whatfix walkthrough, click on the Sync to Desk button, and it’ll get synchronized to your helpdesk right away.
Another interesting feature that stacked against WalkMe is that we aim at getting you the help from your helpdesk in real-time. The Whatfix guides integrated, has a “See-Live” option that redirects you directly onto the web platform and guides you through the task at hand.
d. Integration with Video Platforms and Channels
Our guides can be authorized to integrate with your company’s video channels directly, be it YouTube, Vimeo, or Wistia. This will help you built a repository of tutorials, all in one place for your users.
This here is something that we take a lot of pride in. Our community has the largest collection of guides & walkthroughs, created on websites and web applications across different verticals. Our user base spans across the world and our free community platform allows them to get the first-hand experience in using interactive guides, for free.
The aim of our community is to declutter the web. That is, to help simplify complex tasks and websites for the community members. It is also a great place for startups and individual like bloggers, marketers, to get started with Whatfix.
For extensive use, you could check out Whatfix’s competitively priced SMB and Enterprise model.
We believe that our customers are our ambassadors. We ensure that each of our customers is happy and satisfied with Whatfix at all times.
Our Customer Success team is available round the clock and has a guaranteed 24 hours response time to all queries. But yeah, we are sure that they are more likely to resolve all the cases in a much shorter timeframe. 🙂
Do you have a use case where you would like to try Whatfix? Sign up for Whatfix and our team will reach out to you, help you decide the best fit for your needs and get you onboard.
In case you need assistance in creating Whatfix guides, then you could also give our professional services package a spin. This package allows you to claim our services to create guides on the needed platform on your behalf.
Want to find out how Cardinal Health Canada is driving user adoption with Whatfix Digital Guidance? Find out here!
Before you are onboarded, to let you know the flavor of Whatfix on your platform, we have a co-creation session. In this session, our team will handhold you and show you how easily Whatfix can work on your web platform. This will give you a first-hand look of how Whatfix looks like on your platform. This is a session that we recommend to all our prospects before they decide on using Whatfix.
b. Free Training and Q&A session
Learning by doing is what we believe in. We make sure that all our newly onboarded customers have a handheld experience of our technology for better understanding. Our Customer Success team ensures this with a free tailor-made training session during onboarding. This session will help you use Whatfix to solve your pain-point effectively. If you have any questions, then this would be the perfect time to clear them all.
Our sessions include Storyboarding, Creation, and Deployment.
c. Free Technical Implementation session
For quicker deployment, after your onboarding training session, we will be providing you with a technical implementation session. This session covers all the touchpoints on how to implement Whatfix on your platform efficiently.
Want to hear what our customers have to say about Whatfix? Here are our reviews on GetApp, here.
Each and every pricing quote of Whatfix is tailor-made for our customers. We believe that with our performance-based pricing model, we can provide the maximum benefit for your investment.
Our performance-based pricing model is completely personalizable. And it is also available as a self-hosted export version (on-premise model) with the white label. So, depending on your requirement, you can ask for the required features, personalizable attributes and a quote that’s affordable and feasible.
To get a first-hand experience of Whatfix, sign up on our website, right away!
Have any queries or feedback regarding Whatfix? Do let us know in the comments.
Still looking for options? Here are some Open source WalkMe competitors that you could try.
Here are some of the top Open Source competitors to WalkMe and Whatfix.
So which of the WalkMe competitors are you going to go for?